Your Privacy, Our Promise

This notice is here to tell you how Joyful Jams C.I.C handles your personal information. We want to be open and clear about what we do, why we do it, and what your rights are.

What We Collect and Why
We collect different types of information for different reasons, all to help us provide our services and connect with you better.

To give you the best products and services:
Names and contact details
Addresses

To manage your account with us:
Names and contact details
Addresses
What you’ve bought or which services you’ve used
Your account and registration info

For safety and legal reasons:
Names and contact info
Client records

To keep you in the loop and for marketing:
Names and contact details
Addresses
Your marketing preferences
Your purchase or account history

For research and record-keeping:
Names and contact details
Addresses
Your purchase or client account history

We also sometimes collect health information for research and archiving, which is treated with extra care because of its sensitive nature.

Your Data, Your Rights
Under UK data protection law, we need a good reason to collect and use your personal information. The law gives you a list of rights regarding your data. You can find more details on the ICO’s website, but here's a quick rundown of what you can do:

See your information:
You can ask us for copies of the personal data we hold about you.

Correct it:
If you think something is wrong or incomplete, just ask us to fix it.

Delete it:
You can ask us to erase your personal information.

Limit how we use it:
You have the right to ask us to restrict how we use your data.

Object to how we use it:
You can object to us processing your data.

Move your information:
You can ask us to transfer your data to another organisation or to you.

Withdraw your consent:
If you gave us permission to use your data, you can withdraw that consent at any time.

If you make a request, we'll respond as quickly as we can, and always within one month. Just get in touch using the contact details at the top of this notice.

We rely on consent and contract as our legal reasons to use your data. This means we either have your clear permission, or we need to use the information to fulfil an agreement with you.

Where We Get Your Information
We collect your information from a few places:
Directly from you
Regulatory authorities
Publicly available sources

How Long We keep your information
We'll hold onto your information for a maximum of 5 years, or for as long as it's relevant to our work together, unless you ask us to remove it sooner.

Questions or complaints?
IF you have any concerns about how we're using your personal data, please reach out to us directly using the contact details above.

If you're still not happy after speaking with us, you can also make a complaint to the
Information Commissioner’s Office (ICO).

The ICO's address is:
Information Commissioner’s Office
Wycliffe House
Water Lane, Wilmslow
Cheshire SK9 5AF

You can also reach them by phone at 0303 123 1113 or on their website.